Important Message - University-Wide System Upgrade

Please note that due to a university-wide system upgrade from Friday, 22 November 2019 until Tuesday 26 November 2019, all orders submitted by Monday, 18 November 2019 will be processed by Friday, 22 November 2019. Processing times for orders submitted between Tuesday, 18 November and Tuesday, 26 November 2019 will be delayed. We thank you in advance for your patience.

Shipping & Returns

Refund and Return Policy

This policy is subject to change without prior notice.
  • Enrolment Services – Service Point will not accept any returns
  • Refunds will not be issued for services already rendered or for requests where the order status has been changed from pending to any other status.
  • Refunds are to be issued at the discretion of Enrolment Services – Service Point, whom will do its due diligence to ensure that orders are processed in a timely fashion and issue refunds where deemed appropriate, to the credit card charged at the time of the purchase.
  • Failure to provide accurate information during the ordering process (such as and not limited to shipping information) does not entitle the requestor to a refund.
  • To request a refund, contact Service Point in writing via the contact us page. You must provide the following information when requesting a refund: Your Order Number; Your Moneris Order Number (starting with “ml”); the email address you provided at the time of purchase; your reason for requesting a refund. Further information may be required from you in support of your request.
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